Returns, Refunds and Upgrade Policy

Service Upgrade Policy

All Go Connect plan’s may be upgraded at any time.  Upgrades are not prorated and you will be charged the difference of your current SmartGo plan and your new plan for the entire period.

Free Trial Policy

Go Connect may feature free trial periods.  During service free trial periods
  • You will need to purchase a device at retail or discounted price, depending on available offers.
  • You will not be charged for any initial service plans that qualify for the free trial period.
  • Free trials of cellular data plans may include specific amount of minimum high speed data.
  • You have 14 days from purchase to try the devices and data plans.  After 14 days you will have the option of
    • Accepting the automated renewal of the cellular data plan
    • Canceling the plan (but continuing to own the device).  You can restart your data plan in the future.
    • Changing to another qualifying plan
    • Returning the device for a refund.
  • If consume all included high speed data prior to the end of the trial period you can “upgrade” into a higher data plan.  Upgrading earlier will effectively end the trial period and you will be charged the prorated upgrade amount.
During the trial period, all other policies and conditions are in effect.  This includes upgrade policies, money back guarantees.

You’ll Love It Money Back Guarantee

Go Connect is committed to ensuring our product meets our core values that the product is easy, reliable and secure for Travel WiFi.  If for any reason you are not satisfied you may return your device.  All we ask if you tell us why so we can improve our product. There are a few important things to keep in mind when returning a product you purchased online from Go Connect:
  • You have 30 calendar days to return an item from the date of purchase.  Date shipped will be used for any out of stock purchases or pre-orders.
  • Only items that have been purchased directly from Go Connect can be returned to Go Connect. Go Connect products purchased through other online retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Consumed data, security or boost services including any SmartGo Plans
  • Upgraded shipping fees
  • Devices that have been owned for more than 30 days
  • Go Travel Pro (cellular units) where more than 2GB of data has been consumed.  Units returned in the trial period are excluded regardless of data prior to the plan has not been upgraded or renewed.
Refunds of data service are subject to our Service Cancellation Policy.

Service Cancellation Policy

All of Go Connect’s SmartGo plans are no contract.  You may cancel them at any time.  Plans cancelation will  take effect the end of the next renewal period.  Cancelations are not prorated. If you are canceling within the first 30 days of service, you may contact Go Connect to have your plan prorated based on the number of days or data consumed, whichever is greater.